Question 1

What is Anthoam?

Accepted Answer

A self-managed HOA app for HOA boards, managers, residents, and vendors. Accounting, communication, maintenance, amenities, voting, and documents in one place — without the legacy-management price tag.

Question 2

Why Anthoam? Why is this good — what makes it different or worth it?

Accepted Answer

Most HOA software is built for management companies. Anthoam is built for the volunteer board running its own community: dues collection, work orders, voting, meetings, and records in one app, at a price a small community can afford — so you get what a management company offers without hiring one. And because everything lives in the community's account, nothing walks out the door when the board changes hands: the records, the vendors, and the decisions all stay. As one of our communities puts it: Anthoam offers continuity.

Question 3

Who is Anthoam for?

Accepted Answer

Self-managed HOAs, condo associations, small-to-mid property managers, board members, residents, and their vendors. Works for 10 units or 500.

Question 4

How does billing work? Is there a guarantee?

Accepted Answer

Signup is card-free — your community is created and goes live right away with no card on file. Free for your first 90 days — no card required, and we set your community up with you. During the trial the Anthoam team works with you hands-on to get everything set up, including dues collection, and billing begins when the trial ends. You can pause instead of canceling to keep your setup, and after you cancel your data and files are kept for a retention window — to reactivate or export — and then permanently deleted. See the pricing page and Terms for current rates and exact timeframes.

Question 5

How long does setup take?

Accepted Answer

Setup is designed to be doable in a single day. Ask Anthoam walks you through importing your roster, balances, and documents, or invite people one at a time.

Question 6

How does pricing work?

Accepted Answer

One plan, priced per community: your community pays a single monthly price made up of a flat base plus a small per-door component, with the full platform included — nothing gated, no setup fees, no contracts. Choose the billing term that fits: monthly, every 6 months, or annual, with the longer terms discounted. Every new community starts free — free for your first 90 days — no card required, and we set your community up with you. See the pricing page for current rates and discounts.

Question 7

How does Anthoam make money?

Accepted Answer

We earn revenue from monthly platform subscriptions, a small payments fee on dues payments, and referral or orchestration fees from optional services like building audits, the Capital Loan Marketplace (introducer-only — Anthoam does not originate loans), and project management. Services are entirely optional — there's no pressure or upsell built into the platform.

Question 8

Are there any hidden fees?

Accepted Answer

No hidden fees. Your subscription is the only recurring charge from Anthoam. When residents pay dues through the platform, a small payments fee and Stripe's standard processing fees apply — passed through at cost, with the exact rates spelled out in our Terms.

Question 9

Does the price change if a manager runs our community?

Accepted Answer

No. The price is per community and stays the same whoever holds the Manager seat — a volunteer board, a bookkeeper, an independent manager, or a property-management firm. Your community always owns the account, the bank connection, and the books.

Question 10

Can I change my billing term later?

Accepted Answer

Yes. You can switch your billing term (for example monthly to annual) at any time from your billing settings, and your bill adjusts automatically as your door count changes. Changes take effect on your next billing cycle and are prorated automatically.

Question 11

Can I cancel at any time?

Accepted Answer

Yes. You can cancel your subscription anytime — no contracts, no cancellation fees. You can also pause instead of canceling to keep your setup. After cancellation, your data and files are kept for 90 days (to reactivate or export) and then permanently deleted. If you've engaged a professional service, the terms for that specific engagement will be outlined upfront before you commit.

Question 12

Do you offer discounts for nonprofits or annual billing?

Accepted Answer

Annual billing costs less than paying month to month — that's the best way to save. We don't offer a separate nonprofit discount at this time. See the pricing page for current rates.

Question 13

What payment methods do you accept?

Accepted Answer

Major credit cards and ACH bank transfers via our secure payment processor, Stripe. For owner-facing payments (dues, assessments, fees), residents can pay by card or ACH directly from their portal.

Question 14

Do residents pay anything?

Accepted Answer

No. Residents and approved vendors access Anthoam for free. They can view announcements, submit maintenance requests, reserve amenities, vote, and pay their dues — all without any subscription or fee. The subscription is paid by the property manager or HOA.

Question 15

What's included?

Accepted Answer

The full platform: work orders, payments and autopay, financials and reserves, voting, committees, meetings and minutes, announcements, resident portal, incidents and assets, analytics, documents, amenities, move-in/out, parking, community map, vendor directory, guided setup, and Ask Anthoam AI Support trained on your community's documents.

Question 16

How do the professional services work?

Accepted Answer

When your community is ready for a building audit, a Capital Loan Marketplace introduction (Anthoam introduces accredited third-party lenders — we do not originate loans), or project management support, you can request it directly through the platform. We'll match you with vetted partners and orchestrate the engagement; the partner contracts directly with you. There's no obligation to use any paid service.

Question 17

Does Anthoam replace a property manager?

Accepted Answer

Only if you want it to. Anthoam puts the tools a management company uses directly in your board's hands, so many communities self-manage end-to-end. If yours needs a full-time independent manager, they take the Manager seat at no extra cost — they handle the day-to-day while your HOA keeps the money, the decisions, and the data.

Question 18

Is there a mobile app?

Accepted Answer

Anthoam is mobile-first by design and works on any modern browser on phone, tablet, or desktop. Native iOS and Android wrappers are on our roadmap.

Question 19

Where is my community's data stored?

Accepted Answer

All data is stored on encrypted, managed cloud infrastructure in the United States, with automated backups.

Question 20

Who owns the data?

Accepted Answer

Your community owns its data. Records like financial ledgers and event attendee lists can be exported as CSV from the platform, and you can request a data export from Settings at any time. If you cancel, your community's data stays available to export for 90 days before deletion.

Question 21

Is Anthoam compliant with privacy laws?

Accepted Answer

Our Privacy Policy provides CCPA and GDPR rights — access, correction, deletion, portability, and opt-out — and our practices are designed to align with those laws and with Fair Housing requirements. See our Privacy Policy and Terms of Service for details.

Question 22

How do you handle payments and PCI?

Accepted Answer

All payment card data is handled by Stripe, a PCI-DSS Level 1 certified processor. Anthoam never stores raw card numbers on its own systems.

Question 23

How do I get help?

Accepted Answer

Every community gets in-product support, email support, a knowledge base, and guided setup during onboarding. Reach the team through the Contact page.

Question 24

Can you help us migrate from another platform?

Accepted Answer

Yes. We support importing your owners, balances, and documents through guided import and email forwarding. Reach out through Contact and we'll scope it with you.

Question 25

What if I have a feature request?

Accepted Answer

We love them. Send requests through Contact or directly through the in-app feedback button — we read every one.

Frequently asked questions.

Getting Started

Pricing & Billing

Features & Capabilities

Data & Security

Support & Migration

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