Question 1

What is Anthoam?

Accepted Answer

A self-managed HOA platform for HOA boards, managers, residents, and vendors. Accounting, communication, maintenance, amenities, voting, and documents in one place — without the legacy-management price tag.

Question 2

Who is Anthoam for?

Accepted Answer

Self-managed HOAs, condo associations, small-to-mid property managers, board members, residents, and their vendors. Works for 10 units or 500.

Question 3

How does billing work? Is there a guarantee?

Accepted Answer

You add a card at signup and your first term is charged right away, so your community is live immediately. If it's not the right fit, cancel in Settings within 30 days for a full refund. After that, cancel anytime and you won't be billed again. Prefer a break? You can pause instead of canceling to keep your setup. After you cancel, your data and files are kept for 90 days — to reactivate or export — and then permanently deleted.

Question 4

How long does setup take?

Accepted Answer

Most communities are running the same day. Ask Anthoam walks you through importing your roster, balances, and documents, or invite people one at a time.

Question 5

How does pricing work?

Accepted Answer

One plan, pay per door: a $39.99 base plus $1.00 per door each month. The full platform is included — nothing gated, no per-feature upcharges, no setup fees, no contracts. Choose the billing term that fits: monthly, every 6 months (save 10%), or annual (save 17%).

Question 6

How does Anthoam make money?

Accepted Answer

We earn revenue from monthly platform subscriptions, a small 0.25% Anthoam Payments Processing Fee on dues payments, and referral or orchestration fees from optional services like building audits, the Capital Loan Marketplace (introducer-only — Anthoam does not originate loans), and project management. Services are entirely optional — there's no pressure or upsell built into the platform.

Question 7

Are there any hidden fees?

Accepted Answer

No hidden fees. A small 0.25% Anthoam Payments Processing Fee is applied to each dues payment to keep Anthoam running. Payment processing fees (ACH and card) are passed through at cost — there's no markup. ACH transfers cost 0.8% capped at $5, and card payments are 2.9% + $0.30. These are Stripe's standard rates.

Question 8

Does the price change if a manager runs our community?

Accepted Answer

No. The price is per community and stays the same whoever holds the Manager seat — a volunteer board, a bookkeeper, an independent manager, or a property-management firm. Your community always owns the account, the bank connection, and the books. A manager running several communities pays one published per-community subscription for each — there's no reseller or white-label rate.

Question 9

Can I change my billing term later?

Accepted Answer

Yes. You can switch your billing term (for example monthly to annual) at any time from your billing settings, and your bill adjusts automatically as your door count changes. Changes take effect on your next billing cycle and are prorated automatically.

Question 10

Can I cancel at any time?

Accepted Answer

Yes. You can cancel your subscription anytime — no contracts, no cancellation fees. You can also pause instead of canceling to keep your setup. After cancellation, your data and files are kept for 90 days (to reactivate or export) and then permanently deleted. If you've engaged a professional service, the terms for that specific engagement will be outlined upfront before you commit.

Question 11

Do you offer discounts for nonprofits or annual billing?

Accepted Answer

Yes. Annual billing saves a meaningful percentage versus monthly, and we offer additional consideration for registered 501(c) communities. Reach out through Contact for details.

Question 12

What payment methods do you accept?

Accepted Answer

Major credit cards and ACH bank transfers via our secure payment processor. For owner-facing payments (dues, assessments, fees), residents can pay by card or ACH directly from their portal.

Question 13

Do residents pay anything?

Accepted Answer

No. Residents and approved vendors access Anthoam for free. They can view announcements, submit maintenance requests, reserve amenities, vote, and pay their dues — all without any subscription or fee. The subscription is paid by the property manager or HOA.

Question 14

What's included?

Accepted Answer

The full platform: work orders, payments and autopay, financials and reserves, voting, committees, meetings and minutes, announcements, resident portal, incidents and assets, analytics, documents, amenities, move-in/out, parking, community map, vendor directory, guided setup, and Ask Anthoam AI Support trained on your community's documents.

Question 15

How do the professional services work?

Accepted Answer

When your community is ready for a building audit, a Capital Loan Marketplace introduction (Anthoam introduces accredited third-party lenders — we do not originate loans), or project management support, you can request it directly through the platform. We'll match you with vetted partners and orchestrate the engagement; the partner contracts directly with you. There's no obligation to use any paid service.

Question 16

Does Anthoam replace a property manager?

Accepted Answer

It can power a self-managed community end-to-end, or sit alongside a professional manager for better board and resident visibility. Many communities use it to cut external management costs while keeping the parts they value.

Question 17

Is there a mobile app?

Accepted Answer

Anthoam is mobile-first by design and works on any modern browser on phone, tablet, or desktop. Native iOS and Android wrappers are on our roadmap.

Question 18

Where is my community's data stored?

Accepted Answer

All data is stored in encrypted, redundant cloud infrastructure in the United States. Backups run continuously and are retained according to industry-standard schedules.

Question 19

Who owns the data?

Accepted Answer

Your community owns its data. You can export rosters, financials, documents, and history at any time. If you ever decide to leave, we provide a full export — no lock-in.

Question 20

Is Anthoam compliant with privacy laws?

Accepted Answer

Yes. We follow CCPA, GDPR-aligned practices, and Fair Housing requirements. See our Privacy Policy and Terms of Service for details.

Question 21

How do you handle payments and PCI?

Accepted Answer

All payment card data is handled by a PCI-DSS Level 1 certified processor. Anthoam never stores raw card numbers on its own systems.

Question 22

How do I get help?

Accepted Answer

Every community gets in-product support, email support, a knowledge base, priority response, and onboarding assistance. Reach the team through the Contact page.

Question 23

Can you help us migrate from another platform?

Accepted Answer

Yes. We support imports from common HOA and property management systems — owners, balances, documents, and vendor records. Schedule a migration call from Contact and we'll scope it with you.

Question 24

What if I have a feature request?

Accepted Answer

We love them. Send requests through Contact or directly through the in-app feedback button. Many of our most-loved features started as a single board member's note.

Frequently asked questions.

Getting Started

Pricing & Billing

Features & Capabilities

Data & Security

Support & Migration

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